Contact information

CONTACT INFORMATION POLICY

How to Reach Us

For any questions, concerns, or inquiries related to your order, products, or account, please contact us at:

Email: leon@ascndorg.com

This is our primary and preferred method of contact. We monitor this email address during business hours and will respond to all inquiries in a timely manner.

Response Times

We aim to respond to all customer inquiries within 24–48 business hours. During peak periods or holidays, response times may be extended. We appreciate your patience.

Types of Inquiries We Handle

We're here to assist with:

  • Order status and tracking
  • Product information and specifications
  • Shipping and delivery questions
  • Returns, exchanges, and refunds
  • Billing and payment issues
  • Product defects or damage
  • General customer support

Communication Preferences

We will contact you using the email address provided during checkout or account creation. If you need to update your contact information, please log into your account or email us at leon@ascndorg.com.

By placing an order with us, you agree to receive order confirmations, shipping notifications, and customer service communications via email.

Email Communications

We may send you emails regarding:

  • Order confirmations and updates
  • Shipping and tracking information
  • Promotional offers and announcements (you can opt out anytime)
  • Customer service responses
  • Important policy updates

You can unsubscribe from promotional emails at any time by clicking the unsubscribe link in any marketing email. However, we will continue to send transactional emails related to your orders and account.

Confidentiality of Contact Information

Your contact information is treated as confidential and is protected in accordance with our Privacy Policy. We will not share your email address with third parties without your consent, except as necessary to fulfill your order or provide customer service.

Social Media

While we may maintain social media accounts, email at leon@ascndorg.com is our official channel for customer support. Social media inquiries may not be monitored as frequently, so for urgent matters, please email us directly.

Do Not Contact List

If you wish to opt out of all non-transactional communications from ASCND, please email us at leon@ascndorg.com with "DO NOT CONTACT" in the subject line. Please note that order confirmations, shipping updates, and other transactional emails cannot be disabled.

Contact Form

If available on our website, you may submit inquiries through our contact form. Submissions are sent directly to leon@ascndorg.com and will be handled the same as direct emails.

Prohibited Contact Methods

We do not accept inquiries via:

  • Phone calls (we do not have a phone line)
  • Text messages
  • Third-party messaging apps
  • Comments on product pages or reviews

For fastest resolution, please use email at leon@ascndorg.com.

Business Hours

We respond to emails Monday–Friday during standard business hours. Emails received on weekends or holidays will be responded to on the next business day.

Accuracy of Contact Information

You are responsible for providing accurate and current contact information. If you provide incorrect contact details, we cannot guarantee delivery of important communications regarding your order or account.

Changes to This Policy

We reserve the right to update this Contact Information Policy at any time. Changes will be posted on our website, and continued use of our Services constitutes acceptance of any updates.

Questions About This Policy

If you have questions about how we handle contact information, email us at leon@ascndorg.com.